Proctor Training Frequently Asked Questions
- How is proctor training delivered?
Proctor training is delivered online through the POST Learning Portal.
- How long does the training take?
The training takes approximately two hours to complete.
- Is there a fee to take the training?
No, the training is free.
- How is someone nominated for training?
To be nominated for training, an agency’s Test Coordinator/Primary Contact must submit a Proctor Nomination through our Proctor Nomination page.
- Can I nominate myself for training?
Yes, you can nominate yourself for training ONLY if you are designated as one of your agency’s Test Coordinators/Primary Contacts on your agency’s Designee List.
- Is each nominee given their own login for training, or does each department receive one login?
Each nominee will have their own login for the training. The training is available on our Learning Portal system. To be able to access the training, you must have a POST PASS account and a POST ID. Nominees will receive email instructions from POST on how to set up their accounts and access the training. Nominees should not attempt to set up Learning Portal accounts as this will result in duplicate accounts and the inability to access the training. Nominees who already have an existing Learning Portal account will be given different instructions on how to access the training.
- I have two groups of people who need to be trained. One group will be ordering the test, nominating people for training, and proctoring. The other group will only be proctoring. Is training different between the two groups?
No, the training is the same. When you submit your designee list there is a column titled “Test Coordinator/Primary Contact.” Simply put a “Y” next to the designees who will order tests, receive tests, proctor the test, and nominate other individuals for training. Put a “N” next to the designees who will only proctor the test.
- If I completed proctor training at a different agency, do I need to complete it again?
No, you are not required to complete the training again. You may choose to re-take the training as a refresher if you find it helpful. However, you must ensure you are on your agency’s designee list in order to serve as a Proctor.
- Does the proctor training certificate expire?
No, the proctor training certificate does not expire, and you are not required to retake the training at this time. However, if the training is updated in the future, re-training could be required. Be sure to retain a copy of your certificate for your records.
- How do I find out if someone has already completed the training?
Proctors can download their certificate of completion at the conclusion of training. Proctors should retain a copy of their certificate for their own records, as well as provide a copy to their agency’s Test Coordinator/Primary Contact. Test Coordinators/Primary Contacts must keep a record of who has completed training for their agency. Please ask your Proctors if they have completed the training and have their certificates. If an individual is unable to obtain a copy of their certificate, the Test Coordinator/Primary contact can reach out to proctorrequest@post.ca.gov or nominate them to re-take the training.
- I completed the training but cannot find my certificate. Does POST maintain records of those who have completed training?
POST maintains a very limited archive of records for those who have completed training. If you have completed training and cannot locate your certificate, you may contact proctorrequest@post.ca.gov to determine if POST has a record of your training. If POST does not have record and you cannot locate your certificate, you may need to re-take the training.