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ORGANIZATION MANAGEMENT

Presenter Course Name 
Course Code
Hours / Plan		 Description
     
SEBASTOPOL POLICE DEPARTMENT
6850 LAGUNA PARKWAY
SEBASTOPOL 94572
(707) 829-4400
Course Listing
ORGANIZATION MANAGEMENT
ETHICS - CUSTOMER SERVICE - CAREER SUCCESS
7910-22533
4/IV

Perishable Skills:
COMMUNICATIONS-INTERPERSONAL


 

 FOUR-HOUR CLASS COVERING THREE TOPICS. "THE FIVE CONCURRENT THEMES FOR SUCCESS" (2HOURS),WAS DESIGNED AS A CHECKLIST TO ALLOW ANY ORGANIZATIONAL MEMBER TO HAVE A SYSTEMATIC APPROACH TO ANALYZING A GIVEN TASK AND GET THINGS DONE RIGHT. THE TOPIC WILL INC LUDE ACCOUNTABILITY AND INTEGRITY. "ETHICAL DECISION MAKING" (1HOUR) FOCUSES ON THE DECISION MAKING PROCESS. A TEN-STEP PROCESS, GRIDM, IS COVERED TO DEMONSTRATE A TECHNIQUE TO MAKE BETTER ETHICAL DECISIONS ON A CONSISTENT BASIS. AND "CUSTOMER SERVICE - CREATING WOW" (1HOUR). RECOGNIZING THE NEED FOR SERIOUS CUSTOMER SERVICE. HOW TO MAXIMIZE ON THIS CONCEPT. THE THREE ESSENTIAL INGREDIENTS OF CUSTOMER SERVICE AND HOW TO ANALYZE EACH CONTACT WITH AN EYE TOWARDS CREATING "WOW".
     

 

 

 
 
This page was last updated on October 16, 2008.