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DISPATCHER, PUBLIC SAFETY-ADVANCED
| Presenter | Course Name Course Code Hours / Plan |
Description |
| LOS ANGELES COUNTY SHERIFF'S DEPARTMENT 11515 SO. COLIMA RD., BL F-106 WHITTIER 90604 (562) 946-7059 tasirkel@lasd.org Course Listing |
DISPATCHER, PUBLIC SAFETY-ADVANCED 1820-30902 8/NA
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THE OBJECTIVE OF THIS CLASS IS TO REINFORCE EMERGENCY DISPATCHING SKILLS AND CUSTOMER SERVICE POLICY. EACH CLASS WILL DEVELOP THEIR OWN MISSION STATEMENT AND THEN APPLY THOSE GUIDELINES WHILE DISCUSSING DISPATCH RELATED TOPICS SUCH AS: CUSTOMER SERVIC E, PROFESSIONALISM AND ATTITUDE, 911 CALL-TAKING TACTICS, LISTENING AND COMMUNICATION SKILLS, AND MANAGING LARGE SCALE CRITICAL INCIDENTS. A LIBRARY OF OVER 25 AUDIO RECORDINGS OF ACTUAL 911 CALLS WILL BE USED TO EVALUATE PROPER AND INAPPROPRIATE P ERFORMANCE. THESE GRAPHIC CALL EXAMPLES, COUPLED WITH SOME COMMON TEAMWORK AND PROBLEM SOLVING EXERCISES, WILL PROVIDE A DYNAMIC AND INTERACTIVE REMINDER TO EVEN THE MOST EXPERIENCED PUBLIC SAFETY DISPATCHERS, OF WHAT THEY MUST BE PREPARED FOR AND HOW T HEY SHOULD PERFORM WHEN CALLED UPON. |
| Past Presentations | Total Authorized: 100 | |
| RIVERSIDE COUNTY SHERIFF'S DEPT. 3423 DAVIS AVENUE, DEPT. A RIVERSIDE 92518 (951)486-2800 Course Listing
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DISPATCHER, PUBLIC SAFETY-ADVANCED 2200-30902 16/IV
| COURSE IS DESIGNED TO IMPROVE VERBAL COMMUNICATIONS BY IDENTIFYING AND OVERCOMING COMMUNICATIONS BARRIERS AND FILTERS. COURSE CONTENT ALSO INCLUDES UNDERSTANDING NON-VERBAL COMMUNICATIONS AND ACTIVE LISTENING. PARTICIPANTS WILL BE ABLE TO IDENTIFY 4 ST AGES OF A CRISIS INCIDENT AND APPLY LEARNED TECHNIQUES AND STYLES TO HANDLE INCIDENTS MORE EFFECTIVELY. |
| Future Presentations | Past Presentations | Total Authorized: 3 |
| SAN BERNARDINO COUNTY SHERIFF'S DEPARTMENT P. O. BOX 1456 SAN BERNARDINO 92402 (909)473-2695 Course Listing
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DISPATCHER, PUBLIC SAFETY-ADVANCED 2330-30902 8/IV
| COURSE IS DESIGNED TO IMPROVE VERBAL COMMUNICATIONS BY IDENTIFYING AND OVERCOMING COMMUNICATIONS BARRIERS AND FILTERS. COURSE CONTENT ALSO INCLUDES UNDERSTANDING NON-VERBAL COMMUNICATIONS AND ACTIVE LISTENING. PARTICIPANTS WILL BE ABLE TO IDENTIFY 4 ST AGES OF A CRISIS INCIDENT AND APPLY LEARNED TECHNIQUES AND STYLES TO HANDLE INCIDENTS MORE EFFECTIVELY. |
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This page was last updated on August 12, 2008.