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DISPATCHER SUPERVISORY UPDATE
| Presenter | Course Name Course Code Hours / Plan |
Description |
| 911 TLC-TRAINING & LEARNING FOR COMMUNICATIONS 2322 LEE LANE EUREKA 95503 (800) 790-8095 info@911TLC.com Course Listing |
DISPATCHER SUPERVISORY UPDATE 1189-12430 16/II Non-Reimbursable Tuition: 150.00,146.00
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PROVIDES UPDATE INFORMATION AND TRAINING TO PUBLIC SAFETY DISPATCH SUPERVISORS ON A VARIETY OF CONTEMPORARY ISSUES. |
| Past Presentations | Total Authorized: 3 | |
| LOS ANGELES COUNTY SHERIFF'S DEPARTMENT 11515 SO. COLIMA RD., BL F-106 WHITTIER 90604 (562)946-7824 Course Listing
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DISPATCHER SUPERVISORY UPDATE 1820-12430 8/NA
| THE OBJECTIVE OF THIS CLASS IS TO REINFORCE MANAGEMENT AND LEADERSHIP SKILLS IN DISPATCH SUPERVISORS. EACH CLASS WILL DEVELOP THEIR OWN MISSION STATEMENT. THE CONCEPTS OF SUPERVISING AND LEADING WILL BE DISCUSSED ALONG WITH BASIC DISPATCH RELATED TOPICS SUCH AS: CUSTOMER SERVICE, PROFESSIONALISM AND ATTITUDE, 911 CALL-TAKING TACTICS, LISTENING AND COMMUNICATION SKILLS, AND MANAGING LARGE SCALE CRITICAL INCIDENTS. A LIBRARY OF OVER 25 AUDIO RECORDINGS OF ACTUAL 911 CALLS WILL BE USED TO EVALUATE PROPER A ND INAPPROPRIATE PERFORMANCE. THESE GRAPHIC CALL EXAMPLES, COUPLED WITH SOME COMMON TEAMWORK AND PROBLEM SOLVING EXERCISES, WILL PROVIDE A DYNAMIC AND INTERACTIVE REMINDER TO EVEN THE MOST EXPERIENCED DISPATCH SUPERVISOR, OF WHAT THEY MUST BE PREPARED F OR AND HOW THEY SHOULD PERFORM WHEN CALLED UPON. |
| PUBLIC SAFETY TRAINING CONSULTANTS P. O. BOX 5508 REDWOOD CITY 94063 (650)591-7911 Ext: 102 Course Listing
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DISPATCHER SUPERVISORY UPDATE DISPATCH - 1DAY SUPERVISOR WORKSHOP 1042-12430 8/IV Non-Reimbursable Tuition:120.00
| THIS CLASS WILL HELP NEW AND EXISTING DISPATCH AND OTHER CIVILIAN SUPERVISORS TO BE MORE EFFECTIVE SUPERVISORS. TOPICS INCLUDE EVALUATION WRITING, DAILY MONITORING OF STAFF, COUNSELLING, MOTIVATION, RISK MANAGEMENT AND BEING A ROLE MODEL. THIS COURSE PRO VIDES VERY EFFECTIVE TOOLS THAT CAN BE USED IMMEDIATELY AFTER COMPLETING THE WORKSHOP. |
| Past Presentations | Total Authorized: 10 | |
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This page was last updated on October 16, 2008.